Controller Not Detected

If your Electra One controller is not recognized by the Electra One web app or is missing from the list of available MIDI devices, it may indicate a problem with the USB connection, system MIDI routing, or web app configuration.

This issue can occur on both macOS and Windows systems, and typically involves either the device not appearing at all or the main communication port being missing or unresponsive.

Symptoms

• Electra One does not appear in the Electra One web app (app.electra.one). after completing the startup animation.
• On macOS, the required Electra Controller CTRL port is missing or unresponsive.
• On Windows, the Electra Controller (MIDIIN3) / (MIDIOUT3) ports are missing or non-functional.

Recovery Procedure

1. Check if Electra One appears as a USB device

   Before troubleshooting MIDI or software:

   On MacOS:

   • Open System Information → select USB from the sidebar.
   • Look for a device labeled Electra One under the USB tree.

   On Windows:

   • Open Device Manager → expand the Universal Serial Bus devices section.
   • Look for a device labeled Electra One or similar.

   If the device does not appear, try:

   • Using a different USB cable (short and high quality).
   • Plugging into another USB port.
   • Avoiding USB hubs temporarily to isolate the issue.

2. Verify MIDI ports are present

   On macOS:

   • Open Audio MIDI Setup → Window → Show MIDI Studio
   • You should see Electra One with three virtual ports.
   • The Electra Controller CTRL port must be present and responsive.

   On Windows:

   • Use a DAW or MIDI monitor (e.g. MIDI-OX) to inspect available ports.
   • Look for:
     • Electra Controller (MIDIIN3)
     • Electra Controller (MIDIOUT3)

   If these ports are missing or unresponsive, try rebooting your system after reconnecting the device.

3. Confirm Electra One Web App MIDI Setup

   In the Electra One Web App:

   • Click the Contoller in the top Menu
   • Under MIDI PORT CONFIGURATION, make sure the Input and Output ports are assigned to:
     • macOS: Electra Controller CTRL
     • Windows: Electra Controller (MIDIIN3) / ... (MIDIOUT3)

   

   If ports are assigned incorrectly or blank: - Reassign them using the dropdowns. - Refresh the browser page after making changes.

4. Test on different computer

   If Electra One still isn’t recognized after trying these steps, test it on a different computer to rule out local configuration issues.

Further Assistance

If nothing of above did not help, please post in the Electra One Community forum or contact Electra One support via email.